Horrible after sales service

I have had the worst experience with Mr Price thus far after having done business with them for the past few years.

I bought a Mobicel Device from you last year and after less than a year, experienced problems with the device. While it was still under warranty I brought the device in for repairs on the 23 February 2019 and was told by your sales rep that Mobicel would potentially decline my claim based on the fact that I did not have the other peripherals such as the charger with me. I accepted this risk and although the device had physical damage, I was not told that they would decline my claim based on the physical damage to the screen

I waited for more than a month and a half before I contacted the sales rep where I was told that there was no news yet from Mobicel and there systems were down. This reason was mentioned to me time and time again until eventually on the 12th April 2019 I was told my device was ready to be collected.

Upon arrival the sales rep took my paper work and proceeded to go fetch the device.it was only after 20 minutes that I was told my device was not there and that he had confused me with another customer and my device was still with Mobicel .

He requested my paperwork and asked if I could recall when I brought the device in for repairs(which I could not seeing that it had been just under 2 months since I took the device in for repairs).

after some investigation on my side I was able to retrieve the date and provided it to him. I told him I want the reference number Mobicel provided him and I would call them myself.

After contacting Mobicel I was told that there is a cost I need to pay for the repairs to the screen. I was shocked to say the least because if I knew upfront I could have made to have the money available and paid it in March(as per the consultant this is when the device was assessed and the cost determined) and have since made the payment after a lot of delays due to Mr Price

I have an email trail which shows that an email was only sent to Mobicel on the18 April enquiring about the device.

I find the level of service unacceptable and unprofessional that I had to do all the running around after 2 months to get feedback on my device. I would not recommend anyone use Mr Price for any cellular device because there after sales service should you need to use them is pathetic to say the least.