Horribe Service!!

<p>I got married in July of last year.. on one of my off days, I went to a Mr Price to hear what I need to submit in order to change my surname on my account. I have submitted my marriage certificate and new ID to their statesments and service email address NUMEROUS times... I NEVER get a response back. I have also emailed their service center to ask to send my electronic statements to my new email address, which NEVER happens... I wanted to buy on my card end of March, and it did not want to go through. The manager called the head office (I assume), I talked to the lady over the phone which RUDELY told me "as you were told, you need to submit you marriage certificate", I told her that I can't always get off from work to come in and submit my marriage certificate and that I have done it via email. She then said I need to send it to the SERVICE email address, without the S. When I got home I checked to see if I sent ALL of my requests to correct address and I did. This is getting rediculous!! WHAT MORE DO THEY WANT FROM ME. I don't even get a response if I email them. SO if this problem does not get resolved within int he next month, I am paying off my account and closing it!!! Even the sales assistants on the floor has a poor attitude when it comes to assisting you. I have had enough! </p>