********** Customer Service and Underhanded and Deceptive Business

<p>I sent the email below after trying to make contact with this company on social media. I received a copy-pasted response telling me to contact ********** which I did - I still haven't received a reply to my complaint. </p> <p> </p> <p>Below is excerpts from the email I sent:</p> <p>_</p> <p>...I made an order of about R700 last week however, when I received it two items were incorrect - I received black socks instead of black stockings, and the complete wrong jacket. The stockings I forgave (mistakes sometimes happen) However, that was not the case with the jacket.</p> <p>What disturbed me about the jacket is that it appeared as if whoever packed the order KNEW it was not the jacket I ordered but tried to pass it off as the correct one nonetheless. The reason I say this is because most of the label of the jacket had been cut off purposefully. I take this to be indicative that the product is different and a different price from what I ordered on the site. I'm not sure how stupid you think your customers are but just because two things happen to be faux leopard print doesn't mean they are the same cut, or have the same collar or buttons - most apparent of all is how this jacket and the one that was advertised are completely different lengths.</p> <p>Please see the attached pictures for a comparison of what I received vs what I ordered from the site and what was advertised...<br />_</p> <p> </p> <p>Since sending the above email the jacket has been taken off the online store but no one has rep**** to my email. I saved the images of the product from the site because I knew this would happen.</p> <p> </p> <p>I would like to be contacted immediately and refunded.</p> <p> </p>