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Naboeweya

1 reviews | Active since Feb 2021

04 Sept 2024, 21:14

Highly highly disappointed ☹️

I ordered a basket ball set for my son for his concert by Mr Price online. The app showed me in 5 to 7 days it will be delivered which will be 2 days before the concert. I then called to hear when will the items be delivered as the date is due which they gave me. And I explained that I need it for my son's concert. The lady put me on hold for 15 min. The next day I called again as I need it asap. I spoke to Kennedy King which apparently escalate the issue then later in the day told me that the courier said that they will only deliver to the store on on Friday which will be two weeks. I am so disappointed really as I had to tell my son that Mr Price is sorry for the inconvenience as that's the words they love to use. To let my son go up on that stage without was so sad all because of whatever slip up Mr Price had. It's really really a disgrace as I was promised the clothes 2 days before the time else I would never have ordered it in the first place if I knew it would come later. Even Mr King promised me that he will get back to me to see if any other stores has it then he told me the courier will drop before the concert. He never called even after all the promises he made. I'm deeply disappointed really I am and will never purchase something online ever. Avoid buying online by Mr Price as it's so easy for them to disappoint you and think nothing of it. Till this day I didn't receive any clothes and still waiting.

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Replies (5)
Mr Price
Mr Price's reply05 Sept 2024, 08:25
Official
Good Day,

Trust you well.

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our insurance team leaders, who will handle this matter personally with you.

Many Thanks Mr Price

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Naboeweya's update07 Sept 2024, 05:36
Reviewer Update
To this I haven't received a phone call or email or even the clothes my son needed 5 days ago. So much for personally handling the matter hey. You guys are a disappointment really. And don't reply with I'm sorry for the inconvenience because clearly you not.
Mr Price
Mr Price's reply10 Sept 2024, 14:53
Official
Good day,

I trust you are well.

Please note your order is ready for store collection.

Kind Regards,
Mr Price 
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Naboeweya's update10 Sept 2024, 15:05
Reviewer Update
I got the email yesterday after 2 weeks of waiting thanks. I don't even need the clothes anymore.
Poor customer service.
Mr Price
Mr Price's reply07 Feb 2025, 18:08
Official
Good day 

I trust you are well.

Thank you for your valuable feedback. We greatly appreciate your insights and will make sure to pass them along to our team. Your input helps us improve and better serve our customers.

Kind Regards
Mr Price