AP
Angelique P

1 reviews | Active since Mar 2009

10 Jul 2017, 10:23

Harrasment after arrangement was made.

<p>Before end of April my payment record for my account was perfect. I did explain to your accounts department that i would be taking unpaid maternity leave, but will still pay a small amount so that i don't default on my account completely. I did this. Yet you people still harras me. This month I started work on July 1st and as its not the end of the month yet, thus i havent been paid yet. yet you guys STILL send me sms telling me you are handing me over. Firstly, i did not default on my account or dissapear completely. Secondly, I made an arrangement with you. Thirdly where would you like me to get the money first day of work after unpaid maternity leave. Go listen to your recordings, i told you i'd pay you before end of July IF my UIF comes in. Unfortunatly as it is with government departments, my claim has not been paid out yet, so only income i will get will be at the end of July. Do you guys comprehend this? You act like im dissapearing and defaulting on my account completely! </p>

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Replies (1)
Mr Price
Mr Price's reply10 Jul 2017, 11:46
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards