HARASSMENT AFTER SUBMITTING A RETRENCHMENT CLAIM

Since the day I opened my Mr Price Money store account it has been in good standing order and I always made payments much more than the required amount. I have 2 clothing store accounts, different companies and handled both in the same manner. I was retrenched. I did not claim on the insurance I have on the account as I was hopeful that I will find employment soon and even kept on making payments much more than due. My last purchase on my account was January 2018 and I have a 12 months account. I could not find alternative employment and submitted my insurance claim with all relevant documentation to the required section and had it send via fax from a Mr Price store. The underwritten insurance policy conditions state... Make sure you submit this claim to us immediately upon being notified of your retrenchment. You need to be continuously unemployed for 90 days before the claim will be considered valid and subject to assessment. Soon after the retrenchment claim was registered and me notified via email I started receiving phone calls ans sms messages regarding my 'Account in Arrears'. On 10 April I even send an email to Mr Price Insurance and Mr Price Customer Care that I have submitted a claim and that I am receiving phone calls and sms messages regarding account in arrears, THE AMOUNT INDICATED AS BEING IN ARREARS WAS THE FULL OUTSTANDING AMOUNT ON MY ACCOUNT. On 11 April the insurance paid R2833.79 and on 12 April the phone calls and sms messages still carried on claiming the full outstanding amount as payable??? On 1 June I made a R500 payment on the account. Today being 4 June 2018 I received yet another sms re the arrears account with the full balance due on my account. The payment made of R500 has not even been deducted as yet??? Why is the full outstanding balance due since the retrenchment claim?? I have a 12 month account, the account was paid way in advance with the payments made even before the retrenchment. Considering I made my last purchase in January 2018, how can the full outstanding amount be due since April 2018???? Did my account after the claim change to a 3 month account???? My other clothing store account has not been paid since February 2018, but because of me always paying much more than actually being due I am not being penalised as the account is in advance??? WHY IS MR PRICE SO DIFFERENT AND WHY AM I BEING HARASSED WITH PHONE CALLS, EMAILS AND SMS MESSAGES. AND MY CREDIT SCORE IS ALSO NEGATIVELY AFFECTED AND IN ADDITION TODAY I WAS THREATENED IN THE SMS MESSAGE FROM TRACE-ALERT THAT MY ACCOUNT HAS NOT BEEN PAID AND THAT A POSSIBLE HAND OVER IS IN PROGRESS!!!!!!! IF I DON'T MAKE A IMMEDIATE PAYMENT. I ALREADY MADE A PAYMENT ON FRIDAY 1 JUNE DURING THE MORNING AND THIS AMOUNT DOESN'T EVEN REFLECT AS BEING DEDUCTED.

My monthly installment varied between R310 and R395, this is the payments I made prior to my retrenchment: WAY MORE THAN INSTALLMENT, I ALWAYS DO IT TO KEEP MY ACCOUNT IN ADVANCE!!!! 27/06/17 1000.00 31/07/17 1000.00 01/09/17 1500.00 30/09/17 1000.00 31/10/17 1000.00 27/11/17 1000.00 02/01/18 500.00

NOTE THAT MY LAST PURCHASE WAS MADE JANUARY 2018, A PAYMENT WAS DONE IN JANUARY AND A INSURANCE PAYMENT IN APRIL, AND THEN I RECEIVE THIS EMAIL FROM ********** on 25 May 2018. Please note your Mr Price Sport account no: ********** 007 is in the trace department because we have been unable to contact you. Due to non-payment of your account we have updated your payment profile at the credit bureau as being 2 months in arrears. A Payment of R 629.78 on your account is due immediately or the total due of R 1024.78 is to be paid by Thursday 31 May 2018

I rep**** on this email and even cc'd ********** with whom I have been corresponding via email re the threatening and harassing messages received on the same day and up to date haven't received any feedback from anyone and now the SMS again today.

PLEASE RECTIFY MY CREDIT SCORING!!! I was merely retrenched and I have been in written correspondence with various roleplayers from the beginning. Don't class me and mark me as a bad payer due to circumstances AND WHY DOES MY ADVANCE PAYMENTS NOT REFLECT AS A - ON MY ACCOUNT.

Other clothing store has an installment amount indicated on account, but amount due is R0 because of me making advance payments.

YOUR SYSTEM IS PENALIZING ME!!!!!!!!!!!