Harassment

Dear Mr Price Customer Relations Department,

I am writing to formally lodge a complaint regarding the mismanagement of my Mr Price account and the ongoing harassment I am receiving from your appointed debt collection agency, ACS Attorneys.

Despite having settled my account, I continue to receive excessive and repeated phone calls from ACS Attorneys, amounting to approximately 20 calls per day. These communications are harassing, intrusive, and in direct contravention of my consumer rights as provided under the National Credit Act 34 of 2005 and the Protection of Personal Information Act (POPIA).

This situation constitutes both administrative negligence and ******** harassment, as Mr Price has failed to update my account status and has consequently allowed a third-party debt collector to pursue an invalid debt.

Accordingly, I hereby demand the following actions: 1. Immediate written confirmation that my Mr Price account has been settled in full and is closed. 2. Immediate cessation of all contact from ACS Attorneys or any other third party acting on Mr Price’s behalf. 3. Written assurance that no negative or inaccurate information will be recorded on my credit profile as a result of this error. 4. An internal investigation into how this administrative failure occurred, and written confirmation of corrective measures to prevent recurrence.

Please treat this complaint as urgent. Should this matter not be resolved within five (5) business days, I will escalate it to the Credit Ombud, the Consumer Goods and Services Ombud, and, if necessary, the National Consumer Commission for further investigation and enforcement.

I trust that Mr Price will handle this matter with the seriousness it deserves and provide a formal written response confirming resolution.