Hands off the "Whites"...

<p>Greetings</p> <p>I visited the Trade Route Mall Branch on Friday 14/10/2016. I asked one of your staff to assist me to take down a dress in a specific size so that I could fit it, I specifically asked him not t give me the dress in the front as it had a visible stain. He obliged and gave me the dress, when he realised that I wanted to fit the dress, he informed me that the fitting on of white clothing items were prohibited.</p> <p>I then asked if the dress was available in another colour, to which he rep**** no. I then asked how I was supposed to know if the dress fit to which he responded that I was confident when asking for my size so what was the problem. After agreeing to let me fit the dress when I promised that I would buy it if I dirtied it, he then called in 2 of his colleagues to reitirate the no fitting of white clothes policy. And indirectly blaming me or clients like me for the dirty garment I didnt want.</p> <p>This basically ended up with a loud 3 (Mr Price Staff) to 1(Client) debate on whether they would allow me to fit the dress or not. </p> <p>Firstly your policy on white garments it the most ridiculous I have ever heard, this shows a lack of management and control on your part.</p> <p>Secondly how this rule was enforced on Friday was an unacceptable display of customer service, and your staff should be trained to handle it better.</p> <p>I would appreciate feedback and a detailed explanation on the white clothes policy so that I can understand and make an informed decision of what I purchase from your store in future.</p> <p> </p> <p>Regards,</p> <p> </p> <p> </p>