TS
Trevor S

1 reviews | Active since Dec 2014

09 Dec 2015, 12:33

Handbag searching inappropriate

Yesterday I went to the local Mr Price to see what I can buy on my new account. I didn't end up getting anything so I decided to leave it for the weekend when my girlfriend and myself can go to a bigger MR Price as there will be more selection.<br> <br> On leaving the store the security guard insists on searching my girlfriends bag which she refused as there is no sign indicating that bags are searched. If Police in South Africa need to have a reason to search you how the hell does a lady working as security think she has the right to search my girlfriend. How the hell does MR Price think they can go through our belongings.<br> <br> We then began walking out as to when the security guard began holding my girlfriend back!!<br> <br> This is absolutely disgusting, not acceptable at all!!<br> <br> I then grabbed the guard and pulled her away and asked to see her manager and she refused. The store manager then came. I insisted on her managers number as which they refused to give it to me, she finally gave me a number that isn't her bosses number. This is absolutely disgusting from Mr Price on how they treat customers and I certainly will spread the news locally as I run my own business here in Montclair.

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Replies (1)
Mr Price
Mr Price's reply13 Dec 2015, 16:23
Official
Hello TrevorGSmith,

We do apologise for the disappointing shopping experience out in Montclair, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback
Warm Regards
Mr Price