H/O DEBT REVIEW WHEN THEY DONT REPLY TO EMAILS!!!!

I EMAILED MY DEBT COUNSELLOR ASKING THEM TO EXCLUDE MR PRICE FROM THIS MONTH. SHE MISUNDERSTOOD AND EXCLUDED THEM TWO MONTHS EARLIER. I SENT THEM AN EMAIL IN SEPTEMBER TO 3 DIFFERENT EMAIL ADDRESSES AND THEY HAVE NOT REP****. MONDAY I GOT AN EMAIL DEMANING PAYMENT BY THE 15TH AS THEY HANDED ME OVER. I AM UNDER DEBT REVIEW AND BECAUSE THEY ARE ILLITERATE AND DONT REPLY TO EMAILS I WILL BE CHARGED COSTS NOW. YOUR COMPANY IS A JOKE AND VERY INEFFECTIVE. YOU GUYS ARE UNPROFESSIONAL TO SAY THE LEAST. I ASKED ON 3 OCCASSIONS IN SEPTEMBER TO ARRANGE FOR R300 A MONTH. I PAID YOU R100 LAST MONTH AND NOW YOU DEMAND MONEY VIA THREATS FROM OTHER AGENCIES SYING THEY ARE GONNA TAKE LEGAL ACTION. KESHNIE REDDIE OR SOMETHING REP**** ONCE!!!!! AND ASKED TO PHONE ME I ASKED HIM OR HER TO MAKE THE ARRANGEMENT VIA EMAIL AND THE OR SHE DID NOT REPLY BACK TO ME, I EXPLAINED THAT I AM NOT ALLOWED PERSONAL CALLS.