Gift Card, no Gift!!!

I received a gift card from someone that I wanted to use at Mr Price Sport. Today was the second time that Mr Price Sport Welkom were unable to assist me. They just say they are offline and they don't know when they will be online again. Also received some ****ty behavior from the staff members. Can I just get a cash amount so I can buy somewhere else, at a place that want to assist their customers and have them leave the store with items.