FURIOUS CUSTOMER

So on Tuesday I pulled my yearly credit report from Experian to see if there is any funny details on it. So I came across 1 which is Mr. Price so Thursday I whatsapp them and spoke to Zama which told me that my account was handed over cos I wanted to pay these people there R82. Got the email address for the lawyers to get bank details to pay but no response. I an account is sold the creditor need to update the itc by saying account closed. No not Mrp. So after all this I'm taking this matter further to the ombudsman. Cos received no joy from speaking to another person at mrp the person is Dudu, they take forever to respond and telling me I need to call the debt collector to get airtime from where are they going to give me money for airtime, I'll never ever open an account by these ****ers again and will advise no one too