CC
Cayla C
1 reviews | Active since Jul 2015
20 Jul 2015, 15:17
Funds deducted but no order generated
Ordered 2 items online and clicked \Place my order"items remained in the bag however the funds got deducted and said data overwritten.I contacted FNB online banking and spoke to Mabatho and they confirmed that this transaction was successful however there was a technical error/timeout on your side and your contact centre would need to contact their authorisation department on 011 369 288 to exchange the codes and they could release funds manually. The agent Nontando Ngcobo I spoke to and emailed advised I need a POP"
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Mr Price's replyOfficial
20 Jul 2015, 15:36Hello Caylac,
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply20 Jul 2015, 15:36
Official
Hello Caylac,
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price