FUMING CUSTOMER

THE ABSOLUTE WORST online shopping, delivery and customer service experience imaginable!!! I ordered beginning June with vouchers and credit card, my order never arrived with 0 communication. After battling for over a month to get any help or answers from all customer service platforms I was eventually told that they were having a problem with their vouchers and asked to rather refund me which I agreed to with the understanding that I would be refunded fully to my card. After waiting over a week only part of the refund was made, when enquiring I was then informed that two of my vouchers were credited (not what was agreed on) but the 3rd voucher was miraculously used on a different order after this one had been made which is literally impossible ****** impossible! Eventually after more of my life waisted I managed to get the last voucher credited. Now I have vouchers for a company that I know is useless but I figure they can't honestly f#*k the same person around twice in a row with the vouchers they FORCED on you... Right? WRONG!!!! I am in the exact same position, it has been a month and my order still has not arrived and all anyone can say is "we are sorry for the inconvenience, we have escalated to finance/management/team leader " or whoever else they decide at the time and they have "made it urgent" but you never hear back and you never receive any kind of information or resolution and they will definitely not give you any contact details for management. I would not recommend anyone ever use this company unless they want to throw money and hours of their life away in exchange for pure disappointment and anger.