Frustrated with Mr price

I sent Mr price an email on the 7th of May 2024,as I requested cancelation of the insurance I had with them I paid for it last month which I did not mind, checked this month my account still had insurance I have cancelled last month I am having difficulty with my finances and can not afford to pay for insurance, as per another email I sent this month.... I was called by an agent from Mr price who assured me insurance is canceled and I will not pay for it she assured me and said she will sms me to show that the insurance will be cancelled I did get it now to my surprise I still see insurance added to my bill I will not pay for it as I don't have the money so I don't know where they think I will get it.... Please assist as this is really affecting me...