Frustrated Customer of Mr Price, Online Chat service is pathetic.

On the 23/01/2018, I did an order online, once the order was completed I received 2 sms’s , I ignored it not thinking there was going to be problem. So this morning I ordered online again only to realise that the account balance was wrong.

I then waited till 08h30 to speak to an online agent. I went through to Kamini who then without assisting sent me to Charnee, I then sent my query again. NO ONE RESPONDED but I get an email without my issue being resolved.

Went back to the chat around 9 and now I’m following a queue of 7 other customers. Absolutely frustrated. My query is simple: confirm if i have been charged twice for my online purchase as i received 2 sms's on the 23/01. My account number is ********** 310. The sms numbers are ********** ********** 16 and ********** ********** 04. the order number is ********** 75049 for the cost of R65. I will not be able to answer my cell during working hours, kindly contact my wife on ********** , or email me on **********