Frustrated Client

<p>I am completely frustrated, irritated and perplexed by the service I have received from MRP.</p> <p> </p> <p>I have been trying to contact them since 23 December 2016 about a delivery that did not take place. I placed and paid for a delivery option in order for me to receive my options by 23 December (so that I can have it by Christmas). The delivery did not take place on the given date. I spent the entire day of 23 Dec trying to get through to their customer care line to no avail. It wasn't until the following week that I finally got through and asked the call centre agent to get a manager to contact me. At that stage someone already accepted the parcel on my behalf and I could not return it. I had sent them an email on the 23 Dec, 28 Dec and 5 January and got no reply until the 6th when they wanted to give me a refund of R20 for the late delivery when I paid more than that for delivery. In my response email on the 6th I asked for a supervisor to email me... I got a reply this morning but that request was completely ignored. They have no customer care etiquette. They are offering to give me a R45 voucher but I honestly never want to spend another cent with them. </p> <p>From the order they can see that the majority of order was kids items, so it was not me they disappointed it was children.</p> <p> </p> <p>Oh and I previously wrote on Hellopeter and they responded saying they will contact me but never did!!! Let's see this time!!!</p> <p> </p> <p>Poor poor poor service!!!!</p> <p> </p> <p> </p>