LK
Liz K

1 reviews | Active since May 2018

10 May 2018, 18:54

Frowning at customers

Went to Mr Price at Sammy Marks and while in line I hear them ask for cash only, so I assumed they were talking about people who were not using the Mr Price card to buy. I showed her my debit bank card to ask if that's OK since the didn't specify they they don't want any cards but hard cash, to which the cashier rep**** with a frown or look of disgust that she said cash only. From there she seemed angry or something along those lines.

I didn't expect to get such a heavy attitude for asking if a debit card was OK. The service and attitude was uncalled for and with cashiers with such actions towards customers it make you not want to shop there, even if they have great clothes.

0
Replies (3)
Mr Price
Mr Price's reply11 May 2018, 11:58
Official

Good day

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Mr. Price Sammy Marks will be in contact with you shortly.

Kind Regards

Mr Price

LK
Liz K's update16 May 2018, 07:48
Reviewer Update
How are you investigating the matter and how long does it take for the manager to contact me? How short is "shortly"?
Mr Price
Mr Price's reply16 May 2018, 13:36
Official

Good day

A senior member of our team will be in contact with you directly to resolve.

Kind Regards