MB
Madre B
1 reviews | Active since Dec 2018
18 Dec 2018, 09:09
********** purchase of airtime onmy account!!!
Purchases of airtime are being made on my account without my knowledge. R300 on one day!! The call center wants me to go to a police station to get an affidavit to prove I did not purchase the airtime, even though this happened as a result of their system security not in place?! Mr Price should have proof I made the purchase in the first place so go check your records. I expect this to be resolved immediately. I have asked that Mr Price should block/freeze my account immediately, no feedback on this. I’m concerned that more ********** transactions will be made on my account.
What will be done to prevent this? Urgent feedback required!!
Helpful (0)
Replies (4)0
Replies (4)
Mr Price's replyOfficial
18 Dec 2018, 09:11Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Accounts department Team leader, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply18 Dec 2018, 09:11
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Accounts department Team leader, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's replyOfficial
18 Dec 2018, 17:28 Good day Mej M Smit
Trust that you are well.
Kindly note that the ***** department is in receipt of your email disputing the airtime purchases on your Mr Price Home account.
Please note that the dispute is currently under investigation and the outcome of our investigations will be provided to you via email or telephonic within the next few days.
Should you require further information please feel free to contact Rakhee via *** or via the above email address.
Thank You.
Regards
Rakhee
Trust that you are well.
Kindly note that the ***** department is in receipt of your email disputing the airtime purchases on your Mr Price Home account.
Please note that the dispute is currently under investigation and the outcome of our investigations will be provided to you via email or telephonic within the next few days.
Should you require further information please feel free to contact Rakhee via *** or via the above email address.
Thank You.
Regards
Rakhee
Mr Price's reply18 Dec 2018, 17:28
Official
Good day Mej M Smit
Trust that you are well.
Kindly note that the ***** department is in receipt of your email disputing the airtime purchases on your Mr Price Home account.
Please note that the dispute is currently under investigation and the outcome of our investigations will be provided to you via email or telephonic within the next few days.
Should you require further information please feel free to contact Rakhee via *** or via the above email address.
Thank You.
Regards
Rakhee
Trust that you are well.
Kindly note that the ***** department is in receipt of your email disputing the airtime purchases on your Mr Price Home account.
Please note that the dispute is currently under investigation and the outcome of our investigations will be provided to you via email or telephonic within the next few days.
Should you require further information please feel free to contact Rakhee via *** or via the above email address.
Thank You.
Regards
Rakhee
MB
Madre B's updateReviewer Update
20 Dec 2018, 10:32Good day
Please note that no one has contacted me since.
I expect that this matter be resolved asap!!!
I’m concerned that more ********** transactions will be made on my account.
No feedback on whether my account is blocked in the meantime or not!!!!
MB
Madre B's update20 Dec 2018, 10:32
Reviewer Update
Good day
Please note that no one has contacted me since.
I expect that this matter be resolved asap!!!
I’m concerned that more ********** transactions will be made on my account.
No feedback on whether my account is blocked in the meantime or not!!!!
Mr Price's replyOfficial
20 Dec 2018, 11:41Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will receive feedback as soon as possible.
Many Thanks
Mr Price
Mr Price's reply20 Dec 2018, 11:41
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will receive feedback as soon as possible.
Many Thanks
Mr Price