SK
Sandra K
1 reviews | Active since Jan 2019
22 May 2020, 23:11
********** airtime purchase
I have an account with Mrprice didn't have any problems until February 2020 when i received my statement,i almost fainted the statements was very long due to ********** airtime purchases,every month when i received my statements it will show that airtime purchases,i sent an email i was advised to send affidavit and copy of Id for investigation,the airtime purchase was worth R1500,i received my statements in may that show's nothing has been done that R1500 is still the on the statements Mrprice please do something coz i would never purchase airtime of R500 in 1 day. and im not willing to pay for something i didn't purchase, i need the correct balance of my statement so that i can pay and close this account, i sent the email in the beginning of April. Please contact me on ***
Helpful (0)
Replies (4)0
Replies (4)SK
Sandra K's updateReviewer Update
23 May 2020, 10:03Good day
I did send to the above email g
I did send to the above email g
SK
Sandra K's update23 May 2020, 10:03
Reviewer Update
Good day
I did send to the above email g
I did send to the above email g
SK
Sandra K's updateReviewer Update
23 May 2020, 10:07Good day
I did send to the above email got a response that I should send an affidavit and copy of I'd, the email was coming from JGovender from the ***** team, no response from her till this day,its almost month end all I want is to get the correct amount pay and close this account, its giving me stress,but I will forward all the emails again. Thanks.
I did send to the above email got a response that I should send an affidavit and copy of I'd, the email was coming from JGovender from the ***** team, no response from her till this day,its almost month end all I want is to get the correct amount pay and close this account, its giving me stress,but I will forward all the emails again. Thanks.
SK
Sandra K's update23 May 2020, 10:07
Reviewer Update
Good day
I did send to the above email got a response that I should send an affidavit and copy of I'd, the email was coming from JGovender from the ***** team, no response from her till this day,its almost month end all I want is to get the correct amount pay and close this account, its giving me stress,but I will forward all the emails again. Thanks.
I did send to the above email got a response that I should send an affidavit and copy of I'd, the email was coming from JGovender from the ***** team, no response from her till this day,its almost month end all I want is to get the correct amount pay and close this account, its giving me stress,but I will forward all the emails again. Thanks.
SK
Sandra K's updateReviewer Update
27 May 2020, 22:26Good day
After the review that i sent i received a response from Mr Price,advising me to send affidavit and copy of Id of which i did,then they ask for proof of simswap ***** and porting,i called MTN for assistance they told me i have to open a case with the police,what i know is that im not the 1st one and i won't be last one to be the victim of ********** airtime on my account,i know have to pay R1500 that i didn't use,Mrprice customers please be careful with this airtime check ur statement,coz if u became a victim like me u won't get help...
After the review that i sent i received a response from Mr Price,advising me to send affidavit and copy of Id of which i did,then they ask for proof of simswap ***** and porting,i called MTN for assistance they told me i have to open a case with the police,what i know is that im not the 1st one and i won't be last one to be the victim of ********** airtime on my account,i know have to pay R1500 that i didn't use,Mrprice customers please be careful with this airtime check ur statement,coz if u became a victim like me u won't get help...
SK
Sandra K's update27 May 2020, 22:26
Reviewer Update
Good day
After the review that i sent i received a response from Mr Price,advising me to send affidavit and copy of Id of which i did,then they ask for proof of simswap ***** and porting,i called MTN for assistance they told me i have to open a case with the police,what i know is that im not the 1st one and i won't be last one to be the victim of ********** airtime on my account,i know have to pay R1500 that i didn't use,Mrprice customers please be careful with this airtime check ur statement,coz if u became a victim like me u won't get help...
After the review that i sent i received a response from Mr Price,advising me to send affidavit and copy of Id of which i did,then they ask for proof of simswap ***** and porting,i called MTN for assistance they told me i have to open a case with the police,what i know is that im not the 1st one and i won't be last one to be the victim of ********** airtime on my account,i know have to pay R1500 that i didn't use,Mrprice customers please be careful with this airtime check ur statement,coz if u became a victim like me u won't get help...
SK
Sandra K's updateReviewer Update
08 Jun 2020, 22:58Mr price
I'm highly dissatisfied with ur service after te review I received an email from ***** department, mr price ***** dep they dont know how to investigate their airtime ******* that are working for them,coz clearly this is a inside job and then customers need to suffer and pay for things they didn't purchase,its wrong and I'm still saying I'm not gonna pay if you see that these high airtime purchases clearly it shows something is wrong call the customer and ask them if they are making those purchases. A normal person cannot abuse their account with airtime they rather buy clothes or something not airtime .and I'm not leaving this till its sorted.
I'm highly dissatisfied with ur service after te review I received an email from ***** department, mr price ***** dep they dont know how to investigate their airtime ******* that are working for them,coz clearly this is a inside job and then customers need to suffer and pay for things they didn't purchase,its wrong and I'm still saying I'm not gonna pay if you see that these high airtime purchases clearly it shows something is wrong call the customer and ask them if they are making those purchases. A normal person cannot abuse their account with airtime they rather buy clothes or something not airtime .and I'm not leaving this till its sorted.
SK
Sandra K's update08 Jun 2020, 22:58
Reviewer Update
Mr price
I'm highly dissatisfied with ur service after te review I received an email from ***** department, mr price ***** dep they dont know how to investigate their airtime ******* that are working for them,coz clearly this is a inside job and then customers need to suffer and pay for things they didn't purchase,its wrong and I'm still saying I'm not gonna pay if you see that these high airtime purchases clearly it shows something is wrong call the customer and ask them if they are making those purchases. A normal person cannot abuse their account with airtime they rather buy clothes or something not airtime .and I'm not leaving this till its sorted.
I'm highly dissatisfied with ur service after te review I received an email from ***** department, mr price ***** dep they dont know how to investigate their airtime ******* that are working for them,coz clearly this is a inside job and then customers need to suffer and pay for things they didn't purchase,its wrong and I'm still saying I'm not gonna pay if you see that these high airtime purchases clearly it shows something is wrong call the customer and ask them if they are making those purchases. A normal person cannot abuse their account with airtime they rather buy clothes or something not airtime .and I'm not leaving this till its sorted.