NT
Naum T

1 reviews | Active since Sept 2010

25 Mar 2021, 10:11

********** activity with my card, while the card is in my possession in a different province

I am presently in Limpopo. I was shocked to get a message thanking me for shopping done at Irene mall for an amount of R4729.92. When I tried to call their customer call centre, the machine said it was outside their operating hours. A few minutes later I get an sms thanking me for purchase for the amount of R2963.04 at Mall of Africa. The last straw was another sms for R870.94 at Sandton city. Like, I am sitting with my ID and account card in Limpopo but someone is busy having a shopping spree. How does that happen? Because, everytime I buy, my card gets swiped, then I get a till slip which I must sign. The teller compares the signature on the back of the card, with the one I just signed. So, excuse me if I don't understand how a person bypassed all that. I will not be wrong to say this is an inside job. I am talking about an account which has been paid up for over a year, has not been used in a year. I am really disappointed with Mr Price.

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Replies (1)
Mr Price
Mr Price's reply26 Mar 2021, 14:41
Official
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price