1 reviews | Active since Feb 2017

11 Jul 2022, 19:04

***** transactions Mr Price account

At the beginnig of June there was *****ulant transactions made on my Mr Price account at sheet street. I made an affidavit and just got a response back to confirm the matter was resolved. Today I wanted to confirm if my account was cleared, only to find out the remaining balance ont my account was also used. No notification was shared to me and I did not buy ANYTHING on my account. When phoning the call centre directly from sheet street, they just said they busy, a month later and my account now shows in arrears. I have a good credit rating and this will now have an affect that was not caused by me. Unacceptable. When I initially called, the call centre stated my account was blocked which is clearly not the case. Need this resolved like yesterday and my balance to return to zero.

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Replies (1)
Mr Price
Mr Price's reply14 Jul 2022, 13:19
Official
Good Day

Trust you well

We sincerely apologize for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks 

Mr Price