*****!!!! Pathetic service!!!Day light *******!!!!!

I’ve had a ********** purchase of 8k on my account in September 2022! I had to submit affidavit etc that it wasn’t me etc & was told my acc is blocked and I should immediately discard of my card. Was informed by ***** dept. that I’ll get feedback in 30 days! Every month I would make contact but NO FEEDBACK, putrid service!!! My emails would be ignored. My original balance was probably R400 or less and I NEVER EVER skipped a payment! Jan 2023 I get email to say it’s now resolved and the ********** amount was written off. I ask what happened and was told they not at liberty to say! That already got me fuming because it messed up my credit score but they don’t give a ****! Feb 2023 I received my 1st statement starting I’m overdue and my account has accumulated all this interest for non payment on my small balance. How the hell is this possible when account was blocked in September 2022! How am I liable! I enquired immediately and to date no response!!!!!!!! Why do you even exist if you want to ***** my hard earned money when I was just following instructions!!!! Your customer service is pathetic beyond words!!!