***** on my Account and no feedback in over a month

On 17/05/2021 I saw 3 messages on my phone from Mr. Price. It was send on 15/05/2021. I did purchase the amount of R380.38 at the Alberton City branch, but 3minutes after that another purchase SMS of R350.39 was send and also a payment of R10. This made me uncomfortable and on Monday 17/05/2021 afternoon I went to Mr. Price branch in Vaal Mall to query the extra transactions. It turned out that there was ***** that took place on my account ***). Chrisna from the Vaal Mall branch contacted the manager from Alberton City and she got the two purchase slips on my account. The slip with the correct amount that I purchased had my card number endorsed on and also my signature. the second slip only had a scrabble of a signature on. It was the same cashier who assisted on the second slip. So I was told to go to the police station to do a statement stating that I did not do the second purchase. That was done on 18/05/2021 and was submitted to the Vaal Mall branch that afternoon. I told Chrisna that I will follow up after 2 weeks to see if the credit on my account was done. I have been following up every week and I see that the amount on my account is still not credited. There is not a person from Mr. Price who has the decency to phone or email me stating the progress of this situation. It is unacceptable that I need to go to a branch every week and check if the ***** amount has been credited from my account.

Can I please have proper feedback regarding this situation. Please note that the purchase was done at Alberton City but I live in Vanderbijlpark, thus the reason why I went to Vaal Mall for assistance.