***** on Mr Price account - Very Poor customer account protection

29/11: I received a SMS from Mr Price Group about a purchase at Sheet Street SS N1 City mall on 29/11/2022 approx 6pm. "Please confirm purchase @Sheet Street..." I rep**** to this SMS "NO" as I am nowhere near this store, yet someone managed to still easily make purchases on my account in store.

30/11: I contacted the Mr Price group call center and was advised 2 purchases were made. I immediately made them aware that this is not my purchases and account was put on hold. I was asked to email the ***** department an affidavit and copy of my ID. Which I comp**** with. I was told to await feedback 24-48 hours.

4/12: By this time I received no feedback and went to the Cornubia store and they put me through call centre and was advised someone will contact me Monday with progress on investigation - I did not receive any updates. My account was maxed out to the limit of R7000 for 2 purchases R3779.38 and R3650.85.

8/12: Query submitted via website and Mr Price advised they have no record of my affidavit and ID being sent from 30/11. This clearly means no investigation on the ***** has taken place, nor is there any record of updates.

12/12: I now receive a statement from Mr Price indicating that my installment is now R700 which includes the payment for the ********** purchases.

This is purely ********* and complete mishandling of my account information. There was NO security checks done for the high valued purchases on my account, which clearly indicates there is very little to no confidentiality and secure purchases on Mr Price accounts. The high valued purchases should have atleast raised warning bells with the tellers and a necessary higher level of security checks.

There has been negligence with Mr Price account by its employees, and need Mr Price Group to resolve this urgently.