***** on account and SHOCKING customer service!

I received a statement at the end of February for my account (which had an outstanding balance of 0.00) for SEVEN purchases of R100.00 airtime on the same day. OBVIOUSLY *****! I have never allowed for ANY mobile transactions to be authorised on my account and have never received notifications for any mobile transactions or authorisations on my account. I then went in store to resolve the issue on the day I received the statement. I was informed that it did indeed appear to be ***** and to open an affidavit at the police station and email it through to the relevant department. WHICH I DID THE SAME DAY! I then received NO feedback and in stead received numerous statements and messages requesting me to pay the account. I then sent ANOTHER email and REATTACHED the affidavit requesting clarification on the matter. I also attempted to contact the number provided ***) and was told all call takers were busy and left my number on the system for a call back. NO CALL BACK RECEIVED. I then attempted to phone again today and the same issue of no available call takers after 5 minutes of waiting.

I AM DISGUSTED by the lack of customer support and feedbac**** SHOCKING COMPANY!! Would NEVER recommend an account with this store!!