ZD
Zama D

1 reviews | Active since Aug 2016

14 Sept 2016, 07:54

***** AT MR PRICE & MR PRICE MOBILE

<p>I took it upon myself to open a clothing account at Mr Price on the 30 March 2016. Sadly, I was declined due to a **********ly opened account in my name at MTN.</p> <p>However, in April I found out someone had opened a Mr Price Mobiel account in my name. This confused me as a month earlier I was declined by the same company Mr Price.</p> <p>On the 3 May 2016 I sent a notification to Mr Price letting them know of what is happening and I asked "Why and how this was approved as I was declined a month earlier. Then I lodged a query on the Mr Price website. </p> <p>In July, I spoke to a lady called Sthembile who told me the query had been sent to the ***** department, who I was told I cannot speak to myself as the complainant. </p> <p>Then I waited without any feedabck of the progress on the investigation meanhwhile at the same time my credit record is being tarnished by this. </p> <p>then on 22 August 2016, I received a follow up query request, which had nothing on it but just that it is a follow and I emailed a Deelyn Howell on what the progress is and he/she told me the investiogation is still pending.</p> <p> </p> <p>Now I am out of options, but to go to the Consumer Commission and report this case to them. Maybe then Mr Price will feel obliged to deal with this matter urgently and clear my denteted credit record due to their lack of action and internal *****.</p> <p> </p> <p>DO NOT OPEN ANY ACCOUNT WITH ANY OF MR PRICE'S STORES AS YOU WILL REGRET IT.</p> <p>BE WARNED.</p> <p>They only care about their bottom line and not their customers and/or potential customers.</p>

0
Replies (1)
Mr Price
Mr Price's reply14 Sept 2016, 08:45
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our MRP mobile team members, who will handle this matter personally with you.

Many Thanks

Mr Price