DK
Denis K

1 reviews | Active since Sept 2017

12 May 2021, 11:39

*****!!!!

***** has happened on my account. i have never bought anything worth so much money at any of your branches. i get a sms notification of R3000 odd rand spent at MR Price in PTA CBD, then an hour later, another R3000 odd spent at Clearwater. without even having to do the obvious. it is impossible to get from one place to the next within that time frame, considering this was at 17:45 and 18:30 on Monday evening. when i send an email, no response. try call the call centre. no response. please note, i am not paying for these ********** transactions. you need to explain to me how this happened. not me explain it wasnt me!!! i will definitely be closing this account as your system is not secure in terms of the POPI Act. i will be taking this further.

0
Replies (2)
Mr Price
Mr Price's reply19 May 2021, 13:38
Official
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks Mr Price 

DK
Denis K's update18 Jun 2021, 09:28
Reviewer Update
it has been a month and i am still waiting for feedback. please note, i have done everything asked of me. yet when i ask for an update. i get nothing.