*****?

I was a very loyal Mr price client, always paying my account on time. I get my statements emailed to me every month and then I work on that to budget what I need to pay. The one day in February I went in to pay my account at the Festival Mall branch and the balance on their system and my emailed statement balance didn't match. I queried this and the credit service department assured me it is only a store problem. In March I went to the Greenstone branch to buy a few things, and again my balance on the slip and my emailed statement did not match. It's not even a few Rands out, it is R1500 more on my till slip than my actual balance. I queried this again as they said it was only store related, but I haven't received any feedback as to why this is happening. I sent numerous emails with my till slip as proof, but I don't get any response. To me this is *****. How can this happen? I'm so disappointed in Mr Price, I'm going to close my account at month end. I don't even want to know how many people have been paying more on their accounts than what's needed.