Firstly .they need to communicate with their clients when something has changed in their profile accounts. Like in my case . No one informed me about an handed over account

Good morning . My name is Audrey . I had an account at Mr Price at Alberton City branch in 2016. On the 26th July 2016 I paid R860.88c using my app banking. Only to find out that my account was handed over to their debt collector agent. After 2 days of making the transaction, I was called by the debt collector agent and informing me that I should arrange with them how much i'm going to afford paying. I told the agent , firstly no one has ever informed me about this. I told her i have made an transaction regarding MR PRICE . She told me over the phone that they did not get the money. I went to mr price where I open the account to check . They did check for me and I was told me no money was received for this account . I did faxed the customer service in Durban and I did use any form of media to interact with mr price . till to date I did not get that money as I was promised on the emails. I DO NOT HAVE THOSE EMAILS THEY WERE AUTOMATICALLY BEEN DELETED BY THE SERVER ON MY PHONE .,but the proof of payments I still have it I At least if I was given the same amount of a voucher .