Felt Pressured and Spoken to Rudely After Opening My Account

I recently opened an account and was shocked by the follow-up call I received. I was contacted about taking out insurance and other policies which I understood to be completely optional during the application. Instead of being information in a friendly manner, I felt pressured into signing up for a R72 policy I didn’t want or plan for. This was after declining all the previous policies.

What upset me most was the tone of the conversation. When I said I didn’t want the insurance, I was asked "why not?" in an unfriendly and dismissive way, as though my decision was being judged. When I explained it wasn’t necessary for me, I was spoken to as if I was making a foolish decision. The tone was rude and made me feel uncomfortable.

Eventually, I agreed to one of the policies because it sounded like I would regret it if I didn't, but I was left feeling manipulated and regretful. None of these extra charges were properly communicated during the online application (it looked optional). I opened this account in good faith, but after this experience, I’m seriously reconsidering whether to continue using it.

I hope the company reviews how they communicate with new customers especially when it comes to optional policies (that should not be forced).