feedback

so I app**** for an account more than a month ago, send all the documents they requested, still no feedback, when I call the agents just say they are trying to reach your employer or this or that but we never get miscalls or voice msgs,, its ok if my account is declined, but the no response part is what irritate me... dont get me wrong I love shopping at MRP and the service is always great.... but why not just give feedback about my application?