Faulty phone bought at Mr Price Clothing at Durban Workshop Shopping Centre

Faulty phone bought at Mr Price Clothing at Durban Workshop Shopping Centre Good afternoon, I would like to make a review on Mr Price (Clothing) the one that is based in Durban at the Workshop Shopping Centre), I bought a phone on the 29th February 2024, Mr Price Call Centre called me on Monday to check if my phone is working properly, which was a bit ***** for me. I then told them that I am not happy with their phone because the phone had a camera problem it just did not allow me to take pictures and the battery did not even last me an hour, it kept on being low.

Then they told me to return the phone to the branch I had bought it from, I went there on the 6th March 2024 and the same lady I had bought the phone from tried and helped me with only the camera problem, when I asked about the battery problem she said I must go home and charge the phone it will be fine. Then I told them that if it continues giving me the problem I will return again the following day and she said a lady named Zama will be on duty to help as she was taking her day off the following day.

The problem continued at home then I went to the store again on the 7th March 2024 and the lady named Zama (Assistant Manager/Manager) did not even speak properly to me from the approach, she was shouting at me and did even treat me properly. She went on to say that I must take the phone to repairs. Normally, when the phone is faulty they give you 7 days return (it is their policy), they give you a new phone then take the faulty one but they never did that, instead Zama kept on telling me to take the phone to repairs. I can't buy a brand new phone then repair it a few days later, clearly it was faulty from the get go.

I got upset and left the phone with them. They did not get back to me until I did a follow up call where they put me through to Zama, the same person who was rude to who couldn't even talk properly on the phone again and I asked to her to please give the line to someone who will speak to me properly and she gave me a lady named Gugulethu who said she is the assistant manager, who just told me that I should take the phone for repairs and dropped the call after that before I could even respond.

Please help me get my money back, I am really disappointed with their service as i am their regular customer and I even have an account with them.

Even after they are aware that I have posted a review they have never attempted to call me & return my money back. They keep on responding to the posted review.

Kind regards, Thandeka Mndaba (Durban)