Faulty dress and no customer services response.

What does one do when you bought a dress and only when you had already put it on, you than realize that it is faulty and embarrassing to ever put on again. Worst of alll you have called the stores customer care and sent several emails to report the matter but with nor response whatsoever. What a disgrace!!!! My complaint read as follows: Dear MRP group,

I bought a dress cash from MRP Northridge in Bloemfontein last week. I never tried the dress on as I was satisfied with the size and trusted that it will fit well. On Monday (28/02/2022) I decided to put it on and later that morning realized that there was something wrong with the collar of the dress. Besides the collar, as I wore the dress the buttons kept on coming loose throughout the day – it is as if the material is too heavy for the buttons to stay buttoned up all day long as I walked – this made me feel completely embarrassed because I was almost naked if did not realize it soon enough to button myself up again. Immediately after I knocked off from work I went straight to the shop I had bought it from and asked them what their opinion of the collar of the dress is. They fully agreed that it was definitely a manufacturing fault and I told them that I would rather take something else because I was not satisfied with this dress at all. However the shop assistants and manager refused to return it because I do not have the slip anymore. I also asked them to please make contact with their Head office and contact me soonest. Since Monday I have not had any word from them.

I am entirely dissatisfied in the product and more importantly in the customer services. I mean I do not have R199 to just write off like that.

I am expecting an urgent response in this regard, please

Ms Davida Peters, *** from Bloemfontein.