FANCY ELECTRONIC EQUIPMENT AND NO BACK UP FOR WHEN IT FAILS

I so hate complaining but when businesses install fancy electronic equipment and think it will just maintain itself and no need for any solution for a "What if" blows my mind. Everyone knows how sensitive electronics are with loadshedding. I arranged to have my parcel collected at Mr Price Fourways Mall. On arrival, there was loadshedding and the power had just kicked in, however the self collect fancy electronic cabinet (no idea what to call it) didn't reboot so no one was able to make use of it and collect their parcels. The store manager had no solution or work around for this issue either. It resulted in employees trying to move the cabinet to switch it on and off at the wall, to using a *****driver to try and get it to open or reboot it, to no idea what to do. All to no avail so I wasn't able to get my parcel. They then asked if I had the stock item code for the items, which I showed them on my phone, they then passed my phone around to see if someone recognised the stock items and ran off to see if they could find another item same as my order. Its Covid guys, it hasn't gone away!!! Why must you use my phone to try and resolve an issue that is soley your problem? Needless to say I just took my phone back and walked away eventually, I couldn't handle the circus show. I then phoned to report the issue to their customer care, and they say its not because of loadsheeding, its a technical error and they have the store manager on line and she will arrange to have it delivered to me. While transferring my call, mechanical voice resounds "You have just experience a technical error and we can't transfer your call" and the call ended. Really??!!! So no parcel and I am going to have a very heartbroken niece since she was waiting patiently for the new clothes since her sister has hers already and now I have no idea if I will get my parcel. I really do not have the petrol to drive back and forth to see if the cabinet is working or not. I just find this absolutely ridiculous. How can such fancy equipment be installed but there be no backup plan for when it fails other than log a call. Just really unacceptable. I strongly urge people not to make use of the click and collect option, pay the extra and have it delivered. Firstly it takes quicker, as oddly it takes way longer to deliver items to a pacific store. No idea why. Mr Price you really need to get your ELECTRONIC ducks in row. Can someone also contact me so I get my goods that I have already paid for.