Family funeral cover taken out +- four months ago & still no documentation recieved

<p>I opted to take out a family funeral cover offered by Mr Price telephonically about -+4 months ago , the consultant had said that documentation regarding the cover will be sent via post in the next 3-4 weeks before the first installment would be due.. To date i have recieved Nothing!!!!</p> <p>i have sent a an email to the credit service department on the 06-09-2016 who acknowledged receipt of my email & contents & has given me a number (031) ********** to call, which i have done on numerous occassions including today about 4 times the line is constantly engaged & gives off a fax line tone & when i called from my cellphone it states the number does not exist!!!</p> <p>so i tried the customer service line i get throught to a consultant explain my issue only for him to say "how can i assist you?' i mean really where you not listening when i was speaking? so i repeat & he goes on to say "you are not recieving your statement!!! Are you kidding me?</p> <p>Eventually he puts me through to the Insurance department who take forever to answer the call & to be quite frank my time is too precious to be waiting for that long. So here i put the phone down.</p> <p>The issue that i have is that i am paying towards a family funeral cover but i have no documents to show except on my monthly statement when i am billed for it, If in the event something does happen (God forbid) how do i go forward & make a claim? without the necessary paperwork? if i should die (worst case scenario) who does my loved one go to explaning the situation because of pure neglience on the part of MRP Group? that means the r75 i have been paying per month will be pocketed by MRP because what do we have to prove i was paying towards a family funeral cover?</p> <p>So basically i am paying for nothing. This is not acceptable & absolutely dissappointing service from MRP.</p> <p>MRP needs to kindly reimburse me for the 2 months that i have paid as it is no fault of mine that they are slack in service delivery.</p> <p>It does not help me in any way to be paying a family funeral cover with no documentatio which serves as proof of my policy.</p> <p> </p> <p> </p>