1 reviews | Active since Jul 2018
Falsely accused of exchanging an item
I am an angry customer that was made to feel like a ***** in a mr price store fitting room by the lady on duty and the lady that claimed to be the stores assistant manager, i diddnt get their names, it was at jhb Mr price ellof 26/07/2018 between 4:35-5pm estimated time. When i went into the fitting room it was a guy that counted my items and when i exit it was another girl on duty, I had 4 items and was given a card for 4 items to fit. When i went out she refused exit said that the jean I had didn't look like a mr price jean and that mr price doesn't sell things like that and assumed i perhaps exchanged it. She shouted for the store manager and she came asked her what happened and she showed her the jean. I wasnt even wearing a jean or having one on me exept the 4 items i had with me( 3 different black jeans and a Leggin) , she searched me and made me feel like a *****. We went back to the room i was fitting in and she searched behind the mirrors, searched my hand bag and even on me, the disgust i felt when she touched me, i felt violated. i told her i dont have all day whats her solution to this since i can't be detained there all day she responded and said there isnt, and insisted that i exchanged the jean, such service is unacceptable and it feels like just because i was the one who perhaps took it from the hanger to go fit it means i exchanged it. The humiliation, embarrassment I felt infront of customers queuing up to fit was unbearable that after what happened i couldn't even continue my shopping but left the 4 items and left the store. The assistant managers rude attitude towards me was uncalled for. Even at this point I am still angry, emotionally distresses because its my reputation on the line. I was wearing a skirt even on the day this happened, I couldn't understand what our how id exchanged the jean. I mean ive been to mr price before and i know the exchange policy that i return with the item and receipt and have it checked by security, then find an enchange and do it by the till point. So this was unacceptable!
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
