FALSE WRITTEN INFORMATION, BAD CUSTOMER SERVICE

I went to the store to do a lay bye none of the sales consultants explained the terms and conditions. End of August 2022 i took my lay bye out asked whether it's possible to return incase they didn't fit and I was in rush and couldn't fit any of the clothes in store, the lady Lindokuhle told me it's okay. I then returned the clothes on 21st of September that didn't fit me ,never been used had tags on and with my receipt (REASON FOR RETURN CLOTHES WERE TOO SMALL AND BIGGER SIZES WERE NOT AVAILABLE and The JEANS WERE NOW MORE EXPENSIVE) And i need them . The assistant KATLEGO told me refund isn't possible only a voucher, I didn't understand because no one had explained that,I needed the cash to buy the jeans elsewhere since it's urgent. I asked how am I supposed to use the voucher if the clothes I want are not in-stock and I can't wait to get the clothes since I stay far ,Then the manager Thuli was told the story then she said there's nothing she can do I'll have to come back on Christmas/December . Then Christine was contacted supposedly the other manager we explained that we were not told about the return policy and behind the slip it states that we can exchange and refund if all ts and cs are met . Then the manager asked the lady who issued my laybye if she had spoken to me she said no and I never asked her anything. I waited for an hour to get proper help which I didn't ended up getting my refund to buy the clothes elsewhere . I was told to wait until they get the sizes somewhere else of which is not ideal for me . My clothes were worth R809 ... Poor service and unfortunately not the right return policy given to customers. I work in retail I know how return in retail works . I'm disappointed because not even online these policies are written . Now I'm stuck with the voucher I cannot use anytime soon and have to use the money I had plans for to get the jeans.

Mr Price Greenstone Mall