False promises

<p>I ordered a jacket online on 27 June and paid extra to have it delivered in 3 days. I contacted the help service to make them aware and that I needed the jacket for Saturday. Lavern responds just to say that I'll be notified when it arrives, and not in anyway helpful. It arrived 7 days later at the store for pickup. I tell Lavern to send it back to the warehouse because on Saturday afternoon (1 July) I was running around trying to find an alternative since they had failed and to send me the full amount for refund since it didn't arrive on time. You'd think she can do 2 jobs at 1 time? They send the parcel back but haven't actioned the refund as they are waiting for it to arrive! What's there to check since I didn't pick up the parcel in the first place. It's now the 18th of July and still no refund! I am honestly so annoyed with Mr Price, Lavern and the lack of service! I want refund in my account tomorrow! So quick to deposit money from my account and can't even deliver on time when we pay for that service! Absolute *******, that's what it is! I am done going back and forth.</p>