RP
Russell P

1 reviews | Active since Mar 2013

30 Nov 2018, 17:57

False information to close a sale!

I bought 2 phones with free data each month for 12 months. I was assured I could do a sim swop or keep my existing SIM cards as I wanted to retain the mobile no's. After calls and a visit back at the Midland mall branch.... I was advised by Mr Price that it's not their fault the data only works on new numbers. They blamed the Vodacom rep for misinforming them. Great... they were happy to make the sale though. Very disappointing !!!

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Replies (1)
Mr Price
Mr Price's reply30 Nov 2018, 18:09
Official
 Good Day 

Trust you well 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature.  We are investigating this matter and will be getting back to you ASAP. 

 

Many Thanks 

Mr Price