NN
Nolithando N

1 reviews | Active since Jul 2019

03 Oct 2022, 11:39

False advertising and *********** staff

I am disappointed and disgusted with the service I received yesterday from your branch in boksburg.I went there for the buy 1 get 1 free promo,got to the store and saw shoes that were advertised as "priced to go" meaning "on sale". I spent an hour looking for something that I could take with that for free as per your adverti*****t.I got to the tills only to discover that the item that was advertised as on sale is actually on normal price which is not my fault, as I don't do the display and pricing, the manager(Roshel Prince) who was on duty had to get involved and she was not professional just as the other employees I was dealing with.I was initially assisted by Sello Lapane who was ringing the sale but ended dealing with other employees whose names I didn't get.I was told that they'll over write the shoes from the price I saw them on to the normal price and I must pay for the other item that I had taken as a "free" item.the attitude I received from the staff and manager is disgusting, stop false advertising,I surely can not be held accountable for the staff's incompetency.Both the manager and the staff was singing the "only items with red stickers are on promo" but couldn't provide proof when I asked to see that as on the advert instore and online it says all items priced to go u buy 1 and get cheapest 1 free. I surely will not be going back to that store and I hope something gets done about the employees and the managers conduct to customers.

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Replies (1)
Mr Price
Mr Price's reply03 Oct 2022, 12:40
Official
Good Day,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks
Mr Price