BM
Beatrice M

1 reviews | Active since Jun 2022

01 Jun 2022, 21:51

Failure to exchange n Bad attitude and service given by the manager

Went to a Mr Price Ferndale on Republic yesterday 17:44 bought a beanie for kiddies and winter tights(XL) the cashier was great n even advised that those winter tights if they don't fit I should bring them back as the cuts might be small but assured that an extra large would fit me as a size 38 lady and it's biggest size they have...this morning I tried them on but couldn't even go above my hips,had the receipt and tights properly packaged but when I went back to the store,the manager Olga said it's underwear n can't exchange...I don't know since when have tights became underwear🤷we buy jeans,tights,shorts that we not sure of the size n fit them at home n send them back but that's not a problem but exchanging winter tights it's an issue...That Olga lady gave me a nasty attitude,made me a fool n laughed at me with her security lady,sent me out n mentioned that I'm just wasting her time. I'm very much disappointed at the service she gave me cause it was unnecessary and uncalled for... I work in a retail store n the service given was unprofessional...

0
Replies (1)
Mr Price
Mr Price's reply16 Jun 2022, 11:30
Official
 
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Mr Price