Failing update account

I paid my account through mr price app online the i received a message that 700 reserved for purchase @mr price group when i check my transaction history on the app it does not reflect the payment i spoke to the consultant she wanted to provide with the proof of payment i consulted the bank they said the money went through but still hanging it needs to be cleared by mr price bank i spoke to the consultant still they want a proof which is not possible.it seems as if this company gives me a runaround when i have a query.