Failed to deliver Items

<p>I placed an order last week on your website, had I not checked on “On The Dot Track & Trace” I would not have seen that my package could not be delivered because they could not find the address. My issue with this is, why could nobody from either your side or the couriers side notify me that they cannot find my address? If I had known that placing an order online would be this atrocious I would have rather gone directly into the store and bought the items I need there.</p> <p> I will NOT need these items delivered to me after today because I am going on holiday and needed them by TODAY. You would kindly need to refund the money back into my account TODAY or contact my closest MRP branch and notify them of your incompetence and issue me with store credit to the value of the items I had paid for.</p> <p>The fact that nobody bothered to call me or notify me is what irritates me the most. I assumed that ordering items online would be easy and convenient but it turned out to be the complete opposite. Why bother offering delivery if your drivers are not fami**** with areas around Johannesburg? I am extremely irritated by your service and will without a doubt no longer be making any use of it. I do not need apologies or excuses, I need this order delivered TODAY before 1PM ( Which I doubt you can do ) or I need store credit or MY money back into my account TODAY!!!!!!!!!!!!!!!!!!!!</p> <p>reference # ********** 65743</p> <p> </p>