Failed phone calls to Mr price clothing in N1 City Mall

The Mr price clothing in N1 City Mall has a very poor service when it comes to their phone calls ,it's a struggle to find them I ended up calling the one in Goodwood mall. Those who tried to help me when they answer their business telephone it's like they answering their personal phones , "Hello and ask my name and which store am I calling" what a turn off from such a big company ain't they supposed to introduce their names and their store. The other one just took an SKU and disappeared , and Yolanda answered the phone after she just kept quiet. I wish they can understand that sometimes we make these calls during our lunch time at work simply because we want to secure the items we want to buy, we don't have enough time for such behavior.