MS
Motshidisi S
1 reviews | Active since Nov 2015
17 Feb 2021, 09:21
Failed order
I made an online purchase and the order failed showing that it's awaiting payment but on my side the money was deducted. I logged a query of which an email was sent asking for proof of payment. I sent a bank statement. The order was made on the 12th of February 2021. Now, they aren't responding, I even sent a follow up email. I've been charged for a failed order. I want my refund. I don't want any apologies but a solution.
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Replies (2)
Mr Price's replyOfficial
02 Mar 2021, 15:29 Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
Mr Price's reply02 Mar 2021, 15:29
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
MS
Motshidisi S's updateReviewer Update
05 Mar 2021, 12:41No one called till to date.
MS
Motshidisi S's update05 Mar 2021, 12:41
Reviewer Update
No one called till to date.