Failed order

I ordered online on the 8th June 2021 on the Mt price app the money was deducted but there was no order made. I called them on the 9th June and spoke to Zamaswazi and she said I must email the proof of payment and I did but I got no reply! On the 10 called and spoke to Mfundo and he said Zamaswazi was busy and couldn’t take the call and he advised that I can reply to the same message and ask for an update and she was going to reply which I did and again she did not bother replying. Today 14th at 13:30 called AGAIN and spoke to Sindisiwe and I asked to speak to someone senior and she put me on hold and after some time she told me that Noxolo Nene was busy with another call and she will be calling me back which that call still has not happened. I need my money back if these people and their *********** staff are not prepared to assist me ! After 3 calls made during my employer’s time nobody can assist its just sickening because when you ask questions they also giving you attitude.