DF
Danielle F

1 reviews | Active since Dec 2013

18 Oct 2023, 14:53

Extremely Rude Call Centre Agent

I've received a call from one of your call centre agents at 12:06 on 18 October 2023 from the number ***, trying to sell me a Mr. Price account, after I told her that I'd prefer going into the branch to open an account, she continued saying that "no no no, I'm not going to ask you any banking details", I continued saying, "There are so many ****s out lately, so I would prefer going into a branch".... But before I could even finish my sentence, she dropped the phone down in my ear. I feel like representing a big company such as Mr. Price, this was EXTREMELY unprofessional and rude. You DO NOT drop the phone in people's ears because you do not like what the person says, it is the worst form of phone etiquette one can possess. I was not even being rude to her, merely stated that I would prefer going into a branch to open an account. What was more important here? Me opening an account or her making her commission from my call? I would like her to apologize to me for this rude phone call.

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Replies (1)
Mr Price
Mr Price's reply18 Oct 2023, 17:17
Official
Hi Danielle Fourie

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
 
Many thanks,
Mr Price