EB
Elana B
1 reviews | Active since Feb 2020
29 Aug 2022, 14:52
Extremely poor service by Mr Price
As A LOYAL and FREQUENT CUSTOMER. I am so ANGRY. a few days after my online order was paid I received a notification that all the items I ordered was out of stock. How the hell don't you have live stock management???
Now I can't get any of my items because of the INCOMPETENCE and POOR customer service. Your website is terrible too. It's always throwing out errors or loading slowly. At this point you should be grateful that you are still supported on the few good items you still have that doesn't have terrible prints on it, one would think you at least serve the customers you do have.
Shame on you.
Helpful (0)
Replies (2)0
Replies (2)
Mr Price's replyOfficial
30 Aug 2022, 11:55Good Day
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply30 Aug 2022, 11:55
Official
Good Day
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
EB
Elana B's updateReviewer Update
30 Aug 2022, 13:09In response...this was the Mr Price representative's email to me, basically, they don't care and they are not doing anything or will be doing anything to improve this. Just as expected!
************
" Hi Elana de Beer,
I trust you are well.
We're so sorry for your recent online experience and the inconvenience caused.Please note we are unable to guarantee stock availability due to the high queues and large amount of customers trafficking on the website.This matter will be addressed with our team and you can let us know once you receive delivery and we will refund you for the out of stock items.Have an awesome day further and shout if there is anything else we can help with :)Kind Regards,
Meeander Moodley
"****************
You don't just take someone's money as a retailer and then days later respond that my whole order is out of stock. That is bulli****.
Another great example of a big retailer NOT CARING about their customers. Take note!
************
" Hi Elana de Beer,
I trust you are well.
We're so sorry for your recent online experience and the inconvenience caused.Please note we are unable to guarantee stock availability due to the high queues and large amount of customers trafficking on the website.This matter will be addressed with our team and you can let us know once you receive delivery and we will refund you for the out of stock items.Have an awesome day further and shout if there is anything else we can help with :)Kind Regards,
Meeander Moodley
"****************
You don't just take someone's money as a retailer and then days later respond that my whole order is out of stock. That is bulli****.
Another great example of a big retailer NOT CARING about their customers. Take note!
EB
Elana B's update30 Aug 2022, 13:09
Reviewer Update
In response...this was the Mr Price representative's email to me, basically, they don't care and they are not doing anything or will be doing anything to improve this. Just as expected!
************
" Hi Elana de Beer,
I trust you are well.
We're so sorry for your recent online experience and the inconvenience caused.Please note we are unable to guarantee stock availability due to the high queues and large amount of customers trafficking on the website.This matter will be addressed with our team and you can let us know once you receive delivery and we will refund you for the out of stock items.Have an awesome day further and shout if there is anything else we can help with :)Kind Regards,
Meeander Moodley
"****************
You don't just take someone's money as a retailer and then days later respond that my whole order is out of stock. That is bulli****.
Another great example of a big retailer NOT CARING about their customers. Take note!
************
" Hi Elana de Beer,
I trust you are well.
We're so sorry for your recent online experience and the inconvenience caused.Please note we are unable to guarantee stock availability due to the high queues and large amount of customers trafficking on the website.This matter will be addressed with our team and you can let us know once you receive delivery and we will refund you for the out of stock items.Have an awesome day further and shout if there is anything else we can help with :)Kind Regards,
Meeander Moodley
"****************
You don't just take someone's money as a retailer and then days later respond that my whole order is out of stock. That is bulli****.
Another great example of a big retailer NOT CARING about their customers. Take note!