Extremely Poor Service

Bought some clothing on 27th November, estimated collection date was 02 December was only ready for collection 4days later on the 6th December. My purchase consisted of 4 items, when I went into the shop to pick up they brought me a very small packaging and immediately new that something was wrong. I requested to open the packaging in front of the shop assistant, and to my dismay, there was only 1 item. I refused to accept the package with no explanation. I phoned Mr Price the following day, they told me that the packaging was done in 2 different packs. I requested them to deliver since they had wasted my time. The delivery was done, there was 3 items, 1 item was still missing. For the past 2 weeks I have made several phone calls with no resolution in sight. On 17th December I tried to launch the same complain through Whatsapp, and was promised a response within 24 hours. What is frustrating is all agents I talk to tell me that there is no Manager available. Even today, 20th December, I phoned and requested for a Manager to no avail. I have had such a horrible service from Mr Price. What makes me angry is there is no one to talk to, Westgate branch that I first raised the issues with referred me on Online Purchases, noone seems to check the completeness of orders or follow-up.